Legal

Privacy policy

How Neurona collects, uses and protects personal information.

Last updated 22 September 2026 · Neurona Pty Ltd (ACN 699 271 826)

What we collect

Account details, the content you submit to the service, and the client records you choose to process. We collect only what is needed to deliver the service.

How we use it

To operate the service, perform the compliance work you have asked for, provide support, and meet our own legal and regulatory obligations.

Where it is processed

Data is processed in Australian regions by default. Sovereignty deployments (Enclava) run open-weight models on client-controlled infrastructure, including on-premise and air-gapped environments. Storing data in Australia is not sovereignty if inference runs offshore; our architecture keeps both in your control.

Retention

Compliance records are retained for seven years, retrievable and defensible on request. Account data is retained while your account is active and for a reasonable period afterwards.

Sharing

We do not sell personal information. We share it only with service providers needed to run the service, or where required by law.

Your rights and contact

You may request access to, correction of, or deletion of your personal information. Contact privacy@neurona.id.